Bezpečnostné normy

Our hygiene measures:

Please only arrive at our hotel if you are healthy.

there are multiply disinfectant stations throughout the hotel
FFP2 protection/ facemasks obligatory for all our staff, also for our guests at generally accessible places
your tables (for breakfast and dinner) have disinfectant available for you exclusively and we serve as much food as possible by our waiters to your tables
all surfaces in the public area are cleaned and disinfected multiple times throughout the day
staff measure their temperature before every shift
we kindly ask you to not let your kids go to the buffet by themselves
in childcare, your children will be divided into smaller groups
this winter we only can take care of children without cold symptoms
should you feel unwell or experience flu-like symptoms at any time, please contact the reception
our wellness area is big enough to keep your distance
on demand we open the sauna area as well besides the opening times

Entering into Austria:

The '2G-rules apply: you need to be either vaccinated or recovered.

Our cancellation policy:

If you are not able to travel due to Covid-19 related reasons, your stay is cancelled free of charge. For all other cases our general cancellation conditions will be applied.

Reasons for a cancellation free of charge are:

Closed border in Austria and/or country of origin
The country of origin issues a travel warning for Austria/Tyrol
Austria/Tyrol is declared a risk region
Upon returning home, travellers must complete a 10-day quarantine
A fellow traveller fallen ill with Covid-19 (with evidence of a medical certificate)

Our general cancellation policy:

If cancelled up to 28 days before the date of arrival will be free of charge.
If cancelled up to 14 days before the date of arrival, 50 percent of all nights will be charged.
If cancelled up to 7 days before the date of arrival, 70 percent of all nights will be charged.
If cancelled or modified later or in case of no-show, 90 percent of all nights will be charged.

These conditions are temporarily effective until 1st of November 2021 ! For all bookings after 9th of May 2022, our general cancellation conditions are valid!