Safety Standards

Our hygiene measures:

Please only arrive at our hotel if you are healthy.

• there are multiply disinfectant stations throughout the hotel
• FFP2 protection/ facemasks obligatory for all our staff, also for our guests at generally accessible places
• your tables (for breakfast and dinner) have disinfectant available for you exclusively and we serve as much food as possible by our waiters to your tables
• all surfaces in the public area are cleaned and disinfected multiple times throughout the day
• staff measure their temperature before every shift
• we kindly ask you to not let your kids go to the buffet by themselves
• in childcare, your children will be divided into smaller groups
• this winter we only can take care of children without cold symptoms
• should you feel unwell or experience flu-like symptoms at any time, please contact the reception
  
• our wellness area is big enough to keep your distance
• on demand we open the sauna area as well besides the opening times

Entering into Austria:

• The '3G-rules apply: you need to be either vaccinated, tested or recovered. Upon entry you should be able to present a negative test (Antigen: not older than 24 hours; PCR: not older than 72 hours), or be vaccinated (The vaccination is valid for 360 days from the time of the second vaccination. Initial vaccination with a two-dose vaccine is not sufficient.) or be recovered.

Rapid Antigen Test:

After your arrival, in accordance with government guidelines, you have to take a controlled self-test every day (you are exempt if you are vaccinated or recovered). You can do a free rapid antigen test that is valid for 24 hours under our supervision, as we are authorized.

Should you need a rapid antigen test to return to your country, the Tourism Association offers them regularly and for free in Neustift.

Our cancellation policy:

If you are not able to travel due to Covid-19 related reasons, your stay is cancelled free of charge. For all other cases our general cancellation conditions will be applied.

Reasons for a cancellation free of charge are:

• Closed border in Austria and/or country of origin
• The country of origin issues a travel warning for Austria/Tyrol
• Austria/Tyrol is declared a risk region
• Upon returning home, travellers must complete a 10-day quarantine
• A fellow traveller fallen ill with Covid-19 (with evidence of a medical certificate)

Our general cancellation policy:

• If cancelled up to 28 days before the date of arrival will be free of charge.
• If cancelled up to 14 days before the date of arrival, 50 percent of all nights will be charged.
• If cancelled up to 7 days before the date of arrival, 70 percent of all nights will be charged.
• If cancelled or modified later or in case of no-show, 90 percent of all nights will be charged.

These conditions are temporarily effective until 9th of May 2022 ! For all bookings after 9th of May 2022, our general cancellation conditions are valid!